Shipping policy
Shipping Policy
Thank you for shopping with Oak & Ivory!
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 1–3 business days (excluding weekends, holidays, and promotional sale periods).
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Timeframes
Shipping transit times vary based on the carrier selected and your location. Estimated delivery dates provided at checkout are estimates only and are not guaranteed.
Carrier Delays
Oak & Ivory is not responsible for shipping delays caused by carriers, weather conditions, natural disasters, holidays, service interruptions, or other circumstances beyond our control. Once a package has been accepted by the shipping carrier, delivery becomes the responsibility of the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Oak & Ivory is not responsible for orders shipped to an incorrect address provided by the customer. Additional shipping fees may apply if a package is returned and needs to be reshipped.
Lost, Stolen, or Damaged Packages
Oak & Ivory is not responsible for lost, stolen, or damaged packages after they have been marked as delivered by the carrier. If you experience an issue with delivery, we recommend contacting the shipping carrier directly to file a claim.
If your order arrives damaged, please contact us within 3 days of delivery at info@shopoakandivory.com with your order number and photos of the damaged item and packaging.
Order Changes & Cancellations
Because we work to fulfill orders quickly, we cannot guarantee changes or cancellations once an order has been placed. If you need assistance, please contact us as soon as possible and we will do our best to accommodate your request.
Oak & Ivory reserves the right to update this Shipping Policy at any time without prior notice.
LOCAL PICK UP
Oak and Ivory offers local pick up which can be selected at the time of checkout on our website. Pick up will be at Blue Creek Market in El Campo during their normal business hours. Once an order has been placed it is our goal to have your order at the pick up location within 24 hours. You will receive an email once the order has been dropped off at Blue Creek Market. If any returns or exchanges are needed you may email us at info@shopoakandivory.com and we will make arrangements to either return or exchange your order.